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Shipping & Returns


Processing Time

Orders require 1-3 business days of processing time to be picked and prepared for shipping.


Shipping

Shipping method: We use Canada Post as a standard shipping method. Shipping is usually between 3 and 7 days under typical circumstances. *Please note that during the current Covid-19 pandemic, delays may be longer than usual.

Rates: Rates are $12 for orders under $60 and we offer free shipping for orders of $60 and up.

Tracking: Once your order has shipped, you will receive a shipping confirmation email along with a tracking number.


Cancellations

Order cancellation is a time-sensitive action and is not always possible once an order has been placed. Please reach out to us as soon as possible.

Please note that we are unable to add additional products or edit details of your order after it has been placed. If you've made a mistake in your order, please contact us immediately and we’ll do our best to fix any problem.


Returns

Returns are available within 15 days for items in their original condition. Please note that return shipping costs are at the customer’s expense


Guarantees

Our products are made with great care and we ensure that they will provide a great experience and that they will arrive in good condition. If that is not the case, please contact us at hello@oliely.ca.